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Terms and conditions

1 Applicability
1.1 LABEL&CO is a Private Limited Company registered under Dutch law, which deals in and provides customized services for any brand or any personal identity onto any media.
1.2 These terms and conditions apply to all orders and future orders placed with LABEL&CO and any legal relationships resulting from them or relating to them. All terms and conditions of the Buyer are hereby excluded.
1.3 Any amendments to these terms and conditions must be in writing and they are only valid for one order.
2 Offers/agreements
2.1 If the client allows a third party to take cognizance of the content of the work carried out by LABEL&CO for the benefit of the client, the client shall bring these terms and conditions to the attention of the third party and ensure that they are also accepted by this third party.
3 Agreement
3.1 An assignment is deemed to have been given to LABEL&CO as such. This applies even if the client's explicit or tacit intention was that a particular assignment be carried out by a specific person. The provisions of article 7:404 of the Dutch Civil Code, which contains rules for the latter case, and of article 7:407 (section 2) of the Dutch Civil Code, which imposes joint and several liability for situations in which an assignment is given to two or more persons, are explicitly excluded.
3.2 In acting upon an instruction, LABEL&CO may call upon the assistance, under its responsibility, of the "partners" (as referred to above) and the employees of LABEL&CO and, where appropriate, may engage the services of third parties.
3.3 All of LABEL&CO's offers are without obligation. LABEL&CO reserves the right to change prices, in particular if necessary due to (legal) regulations.
4 Offer
4.1 The products offered will be displayed as clearly as possible and if necessary described.
4.2 Sales and offers are for a limited period only and will only be available until stock lasts and/or as long as the production allows it.
5 Payments
5.1 Payments made via the Internet are in accordance with the terms of payment stated on there.
Other payments to LABEL&CO must be made on time, in full and without any deduction within the agreed payment terms. Failure to do so will result in the customer being automatically in default of payment.
5.2 The customer will receive a confirmation of each Internet transaction with LABEL&CO 
5.3 Products ordered via Internet will only be delivered after full payment is received.
6 Delivery
6.1 LABEL&CO endeavours to deliver all orders within 5 (five) working days, after full payment is received, for the Netherlands and within 10 (ten) working days for other Countries.
6.2 In case the delivery will be delayed, either because the items are (temporarily) not in stock, or for any other reasons, or if an order can only be carried out partially, the customer will be notified within 5 (five) working days after the order has been placed. In that case, the customer has the right to cancel the order at no charge. In that case LABEL&CO will ensure a refund is made to the same bank account from which the payment was received by LABEL&CO
6.3 The track & trace system from LABEL&CO will inform the customer via e-mail about the status of the order and the delivery. All correspondence will be made through the e-mail address provided at the time of registration.
6.4 After shipment per ordinary post, LABEL&CO cannot be held liable for delay, loss and/or damage during a normal mail delivery.
6.5 LABEL&CO will do all it can to ensure a smooth delivery.
6.6 LABEL&CO can not be held responsible for delays in deliveries or lost shipments if a customer specifies an incomplete or wrong address. When LABEL&CO receives an undeliverable package, the customer is always liable for re-sending costs.
7 Cooling off period
7.1 Since the goods are personalised or made by LABEL&CO to the customer's own specification, whether or not under a personal identity, the cooling off period under the Distance Selling Regulations does not apply.

7.2 Customization for textile applications, among other things. If a design change comes from the customer after a definitive custom-made order, a surcharge of at least 25% of the order value may apply. If customization has already started, cancellation is only possible after settlement of 65% of the order value. If the customer approves custom work as a sample for production, then this is final. Pay attention! Handwork, woven or custom fabrics are not 100% the same on the (half) mm. There can always be a minimal deviation. 

7.3 Use of own logos. Unauthorized uploading, without consultation, files that are not known to us, bad files of high quality, or files that can give poor print quality after scaling, is completely at risk customer.

8 Return policy and customer satisfaction
8.1 If the customer is not (entirely) satisfied with the product he/she has ordered from the web assortment, LABEL&CO will, in accordance with the return policy, refund the amount of the purchase, minus the shipping costs, any transaction costs* and setup costs, within 5 (five) working days of receipt; provided that the customer does not want to replace the item with another one on stock. *This also applies to cancellation after completion of a paid order.
8.2 The refund is only made to the same bank account from which the payment was received.
8.3 Goods can only be returned after prior written notification to LABEL&CO After acknowledgement, the customer will receive a return number, which must be included when returning the product. After the goods have been returned and the return has been accepted, the customer will receive the refund in accordance with article 8.1.
8.4 Coulance offers can be withdrawn up on acceptance by LABEL&CO. No rights can be derived from acceptance of a courtesy offer offered.

9 Warranty
9.1 LABEL&CO uses high quality materials and does its best to deliver products of the best possible quality. In case the quality was not as good as what originally expected by the client, LABEL&CO will deal with it in accordance with its return policy.
9.2 The client shall inspect the goods immediately upon receipt to make sure they match the order. If this is not the case, the client must inform LABEL&CO as soon as possible and in any case within 3 (three) days after receipt, in writing and explaining why.
9.3 If an item has been delivered inaccurately or a manufacturing fault has been found at the time of delivery, the article has to be returned to LABEL&CO within 7 (seven) days after receipt. The return procedure will start. The normal postage will be borne by LABEL&CO.
10 Ownership of goods
10.1 Notwithstanding the actual delivery of the products, the ownership of goods shall remain with LABEL&CO until payment, including any due interest and/or other charges arising under these conditions, has been received in full in respect of all goods supplied and to be supplied to the customer.
10.2 Before the ownership of goods has been transferred, the customer may not loan, sell, deliver to third parties, transfer or claim the goods in any other way.
11 Force majeure
11.1 In the event of force majeure, LABEL&CO is not liable to the customer. The obligations will respectively be suspended for the duration of the force majeure.
11.2 Force majeure shall mean any event outside the company's control, which makes it completely or partially impossible to honour its obligations towards the client. Those circumstances include, but are not limited to, strikes, fire, operational breakdown, interruption or failure of electricity, late delivery or failure of delivery from secondary suppliers or other third parties and/or inability to obtain any governmental permit. Force majeure includes disruptions of telecommunication/network or link or communication system and/or unavailability of the website at any time.
12 Liability
12.1 LABEL&CO is not liable for any (consequential) material or moral damages caused or resulting from usage of its goods, whether or not used in combination with products of other brands.  Likewise is LABEL&CO not liable for damages caused by the client during the pasting or ironing procedure if the client fails to follow the instructions.
12.2 The customer is responsible for the contents and the literal meaning of goods manufactured by LABEL&CO
12.3 Colours are approximate as the screen quality can differ from the colour of or on the end product. LABEL&CO always uses spot colours or CYMK colour system.
13 Applicable law and competent court
13.1 All rights, obligations, offers, orders and agreements to which these conditions apply, as well as these conditions themselves, shall be governed exclusively by Dutch law.
13.2 All disputes between the parties shall exclusively be brought before the competent court in the Netherlands. The parties shall first endeavour to reach an amicable settlement.
14 Personal data
14.1 LABEL&CO will process personal data of its customers in accordance with its privacy policy and in accordance with current legislation. These general terms and conditions are available in Dutch, in German and in English. In the event of a dispute regarding the contents or meaning of these general terms and conditions, only the Dutch version is binding.
15 ODR platform of the European Union
It is also possible for EU consumers to file complaints via the ODR platform of the European Union. 


Customized orders
If the customer changes a design, after a customized assignment, a minimum of 25% of the order value may be added. If customization has already started, cancellation is only possible after deduction of 65% of the order value.

Customized orders
If the customer changes a design, after a customized assignment, a minimum of 25% of the order value may be added.
If customization has already started, cancellation is only possible after deduction of 65% of the order value.


Intellectual Property

LABEL&CO is proud of the great brand that she has built. The originality and unparalleled service is still unbeaten, given the amount of satisfied customers nationally and internationally which is growing rapidly every year.

Anyone that wants to use any intellectual property right of LABEL&CO has to contact Central Communications of LABEL&CO Each case will be assessed individually. LABEL&CO retains expressly her rights.

For questions or information, use the contact form or send a request to:

LABEL&CO B.V.
Central Communications
PO Box 28020
NL-3828 ZG AMERSFOORT
The Netherlands
Tel. 0031 (0)33 480 35 76
Email: legal@labelenco.com

Any use, as well as page headers, custom graphics, buttons, images and other content on our Web sites, are subject to trademark, service mark, copyright and or other proprietary or intellectual property rights or licenses held by LABEL&CO or other trademarks, product names and company names or logos. The used information on our web sites are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this Web site is strictly prohibited.

LABEL&CO is expressly authorized to show produced work for illustration purposes on their websites.

Disclaimer

Exclusion liability

LABEL&CO Ltd makes its Internet sites with extreme care and tries this way to keep the information as current, complete and precise as possible. There to this, no rights can be derived. Tariffs and conditions can be liable to change. LABEL&CO exclude each adhesion for possible errors or/and incompleteness on this webpage. Modifications and corrections continue reserve at all time.

Intellectual property and copyright

All copyrights and other intellectual property rights regarding the content and design of this website are either owned by LABEL&CO BV or have been licensed to LABEL&CO by the rights owner(s) and are expressly reserved. LABEL&CO is expressly entitled to illustrate produced work on their websites.


Information from third parties

LABEL&CO BV is not responsible for the content and/or correctness of the content, pictures or hyperlinks published on our website by third parties, including links directly or indirectly accessed through this website.


Facebook is a registered trademark of Facebook Inc, YouTube is a registered trademark of Google Inc, all other trademarks are the property of their respective owners, and the aforementioned entities do not endorse LABEL&CO or it’s related brands.


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