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Terms and Conditions LABEL&CO B.V.

Between LABEL&CO B.V., hereinafter referred to as LABEL&CO, Ruimtevaart 24, Amersfoort, and the customer. This may include consumers, business clients, and institutions.

Table of Contents

1. Applicability

Between LABEL&CO B.V., hereinafter referred to as LABEL&CO, Ruimtevaart 24, Amersfoort, and the customer. This may include consumers, business clients, and institutions.

  1. These terms apply when you purchase custom-made products from us. Deviating terms may apply for setup or design fees, rush fees, or extra courier costs.
  2. These terms are fully applicable to every order and follow-up orders given to LABEL&CO, as well as legal relations arising from or related to them; to the exclusion of any customer conditions.
  3. Deviations from these terms are only valid if expressly agreed in writing for specific parts of a single order.
  4. If the customer shares any part of LABEL&CO’s work with third parties, the customer must ensure that these third parties also accept these terms.
  5. Contract language: These terms are available in Dutch, German, English, and Spanish. In case of a dispute about the content or meaning, only the Dutch version is binding.

2. The Offer

  1. We provide clear descriptions of how to purchase from us. A live preview may show how the product/label will look, possibly with additional descriptions or illustrations.
  2. If a typographical error occurs that is not reasonably obvious, you can hold us to the correct terms.

3. The Agreement

  1. The agreement is formed between LABEL&CO and the customer.
  2. Orders via the website are final including VAT or, if applicable, on a pro forma invoice basis for large organizations or ICP foreign deliveries.
  3. All website orders are final and include VAT.
  4. By agreeing to these Terms and Conditions, the order is confirmed and all order details are included in the order confirmation.
  5. Offers and promotions are valid while supplies last.
  6. The order status is monitored. While the payment status is unchanged, the consumer can revoke the order according to article 4.
  7. Custom work: Changes by the customer may incur a minimum 25% surcharge. If technically impossible, the order may be returned and prepayments refunded.
  8. Uploading your own logos without consultation is at the customer’s risk.

4. Right of Withdrawal

  1. LABEL&CO does not supply standard products from stock. Custom products fall outside the statutory withdrawal period.
  2. Orders can be revoked within 14 days as long as production has not started.
  3. Revocation must be sent by email including order number, order date, total amount, name, and address.
  4. If fully paid, the purchase amount will be refunded immediately.

5. Returns and Customer Satisfaction

  1. If you are not satisfied with products from the website assortment, a ‘100% Not Satisfied, Money Back’ policy applies, subject to conditions.
  2. Return conditions:
    1. Return must be reported in writing within 14 days by email.
    2. You will receive a confirmation and reference code for returns.
    3. Products must be returned unused.
    4. Return address: LABEL&CO B.V., R&D, Ruimtevaart 24, 3824 MX Amersfoort, mentioning the reference code. Return costs are the customer’s responsibility.
    5. Handling and shipping costs will be refunded upon receipt of returned items.
    6. Invoice amount including shipping will be refunded to the account used for the order.
    7. Any setup or design costs will be deducted.
    8. Special offers can be revoked by LABEL&CO at any time.

6. Warranty

  1. LABEL&CO uses high-quality materials from reputable manufacturers and makes every effort to deliver the best possible product according to legal rights and warranty.
  2. If quality does not meet expectations, the return procedure applies.
  3. The customer must check if products conform to the agreement and notify LABEL&CO within 14 days if not.
  4. For incorrect or defective products, contact via email with photo and order number. A replacement or corrected product will be shipped free of charge.

7. Price

  1. All prices include VAT.
  2. Handling and shipping costs may change and are displayed on the order page and invoice.

8. Shipping and Delivery

  1. Shipping via regular post, within 5 working days in the Netherlands, 10 in foreign countries. Custom products may have different delivery times.
  2. In case of delay, the customer will be notified within 5 working days.
  3. The customer may cancel the order without costs if delayed.
  4. The customer will be informed by email about the order status.
  5. After shipment, LABEL&CO is not liable for delays. Full cooperation is guaranteed to ensure delivery.
  6. Responsibility for incorrect addresses lies with the customer.

9. Retention of Title

  1. Ownership of products transfers only after full payment.
  2. The customer may not encumber, sell, transfer, or otherwise dispose of products before ownership transfer.

10. Force Majeure

  1. LABEL&CO is not obliged to meet obligations in case of force majeure.
  2. Force majeure includes strikes, fire, operational failures, delays by suppliers, lack of permits, network failures, and website unavailability.

11. Liability

  1. LABEL&CO is not liable for consequential damages arising from the use of its products.
  2. The customer is responsible for content and literal text on products.
  3. Color variations may occur due to screen differences; LABEL&CO uses standard color systems.

12. Applicable Law and Competent Court

  1. All rights, obligations, offers, orders, and agreements fall under Dutch law.
  2. Disputes will be submitted to the competent court in the Netherlands after an attempt at amicable settlement.

13. Personal Data

LABEL&CO processes customer data exclusively in accordance with its privacy policy and legal requirements.

14. EU ODR Platform

Consumers in the EU can submit complaints via the European Union ODR platform.

Intellectual Property

LABEL&CO retains all intellectual property rights on trademarks, images, texts, illustrations, logos, and other content. Use without permission is prohibited.

Contact for questions:

LABEL&CO B.V.
Central Communications
Postbus 28020
3828 ZG AMERSFOORT
Tel. 033 480 35 76
Email: legal@labelenco.com

Disclaimer

Exclusion of Liability

LABEL&CO operates its websites with utmost care, aiming for accurate and complete information. No rights can be derived from the content. Rates and conditions may change. Liability for errors is excluded.

Copyrights and Intellectual Property

All copyrights and intellectual property rights on the website belong to LABEL&CO B.V. or the rights holder. Unauthorized use is prohibited.

Third-party Information

LABEL&CO is not responsible for content posted by third parties or linked content, including social media.

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